FAQs

Frequently Asked Questions

We’ve answered some of the most common questions below, but if there’s anything else you’d like to know, please feel free to email us at info@dundeecandleworks.com — we’d love to help.

What ingredients do you use to make your candles and diffusers?

We use a natural coconut wax blend to make our candles, and all our fragrances are made with high quality fragrance and essential oils. Everything we make is vegan, cruelty-free, and hand-poured in Scotland. Our candles and reed diffusers are packaged in 100% natural jute gift bags, and our amber glass containers are fully recyclable — or perfect for repurposing at home.

How long do your candles and diffusers last?

• Our 180ml single wick candles burn for up to 45 hours

• Our 500ml triple wick candles burn for up to 60 hours

• Our 250ml reed diffusers last for up to six months, depending on placement and airflow

What packaging do you use?

All our packaging is plastic-free and fully recyclable. Your order will arrive in a sturdy cardboard box, protected by biodegradable corn starch pellets (which you can dissolve in water). Every candle and diffuser is carefully wrapped in its own jute gift bag, making it ready to give or keep.

How long does delivery take?

We offer express UK delivery on all orders. Once dispatched, your parcel will usually arrive within 48 hours, though please allow up to 3 working days during busy periods. All orders are fully tracked. You can read our full Delivery Policy here.

Do you offer free UK returns?

Yes — we offer free UK returns on all orders. If you change your mind, you have up to 30 days from delivery to return your item. Just email us and we’ll send you a prepaid return label (or a QR code for Post Office printing if you don’t have a printer).
You can read our full Returns Policy here.

Do you offer gift options?

Absolutely — all our products come in natural jute gift bags, ready to give. You can also include a gift note at checkout. We don’t include prices in the box, making it perfect for direct delivery to the recipient.

Where are your candles made?

All of our candles and diffusers are hand-poured in small batches in Dundee, Scotland, using carefully sourced natural ingredients and sustainable packaging. We’re proud to be a small, independent business with a commitment to quality and care.